1. Adults only
Clutchhall is for adults. Do not use it to run a competition for minors, a school, a classroom, or a youth organisation, and do not invite anyone under 18, or under the age of majority where they live if that is higher.
This is a boundary Clutchhall enforces on itself as well: the product is not marketed to youth or school audiences, and no feature is designed for them.
2. Who a commissioner may invite
By inviting someone, a commissioner confirms that they:
- have authority to invite that person to this community;
- believe that person is an adult; and
- have the right to use the community name and any content they have supplied for it.
Do not import a contact list, buy or scrape addresses, or add people who have not agreed to take part. An invitation is a private link that can be revoked and that expires; do not publish one where anyone can pick it up.
3. Money: what Clutchhall will not do
Clutchhall does not collect, hold, pool, settle, or distribute entry money, wagers, prize pools, or winnings, and provides no feature for doing so. Accordingly:
- Do not ask Clutchhall to handle it. Do not use Clutchhall billing, invoices, or subscription flows to collect money from participants, and do not ask support to record, track, hold, split, or settle anything between members.
- Do not misrepresent Clutchhall. Do not describe Clutchhall to your members, publicly, or to a payment processor as offering, funding, holding, or paying out entry money or prizes. It does not.
- Do not build around the boundary. Clutchhall has no field for money, so do not repurpose one. A display name, a community name, a competition name, and a description are not places to record amounts owed, running balances, or settlements between members.
Where responsibility sits. Clutchhall takes no position on what members arrange among themselves. Responsibility for any such arrangement, and for compliance with the law that applies to it, rests with the commissioner and the community. Clutchhall neither endorses nor administers it, and is not a party to it. Nothing here is permission or advice; if you are unsure whether something is lawful where you are, get advice from someone qualified to give it.
4. Competition integrity
Do not:
- attempt to see another participant’s selection before its applicable lock, by any route — interface, API, export, log, or asking an operator;
- attempt to submit, change, or withdraw a selection after its lock, or to reopen a lock;
- submit selections for someone else, share an account, or hold more than one entry in the same competition;
- submit selections by an automated means rather than through the interfaces Clutchhall provides;
- replay, forge, or tamper with a request, a receipt, a webhook, or a results feed; or
- fabricate evidence, or press a correction claim you know is not supported by the evidence.
A commissioner has no additional latitude here. Commissioners cannot see pre-lock selections, edit locked selections, or edit standings, and asking Clutchhall to do any of those things on their behalf is itself a violation of this policy.
5. Account and access
Do not access an account that is not yours, guess or enumerate invitation tokens, attempt to reach another community’s data, probe for vulnerabilities outside a route we have agreed with you, or interfere with another person’s use of the service. Do not represent yourself as Clutchhall or as its operator.
If you find a security issue, report it to security contact addressrequired before launch rather than testing how far it goes.
6. Technical limits
Do not scrape, crawl at a rate that degrades the service, run load tests against it, resell or sublicense access, white-label it, or use it to build a competing product. Do not extract or redistribute the schedule and result data Clutchhall licenses from its provider.
Rate limits and abuse detection apply to invitation attempts, sign-in attempts, selection writes, feed requests, and privileged changes. Working around one is a violation, not a workaround.
7. Content and names
A community name, a competition name, and a display name are visible to everyone in that community. Do not use them for harassment, slurs, threats, sexual content, impersonation, or anything unlawful. Do not use a league, club, or team mark, a logo, a crest, or a player likeness — Clutchhall has no rights to them and neither, most likely, do you.
Clutchhall has no chat, no direct messages, no public feed, and no media uploads, which limits how much of this can arise. It does not eliminate it.
8. Data and scraping
Do not export another community’s data, use member data for anything other than taking part in that community, or add a member’s details to a mailing list. A community’s roster is not a marketing list, and a commissioner who treats it as one loses access.
9. What ends access
Some conduct ends access immediately, because there is no version of it that is a misunderstanding:
- involving a minor in a competition, or running one for minors or a school;
- attempting to obtain another participant’s pre-lock selection, or to alter a locked selection or a standings total;
- account takeover, credential sharing at scale, or impersonating Clutchhall;
- using Clutchhall billing to collect participant money;
- misrepresenting to a payment processor or to members what Clutchhall does; or
- harassment, threats, or unlawful use.
Other conduct — a name that has to change, a rate limit repeatedly hit, an invitation published somewhere public — is normally handled with notice and a chance to fix it first.
10. How enforcement works
Enforcement is proportionate and, wherever the circumstances allow it, starts with notice. In order: a written explanation of what needs to change; a restriction on the specific capability involved; suspension of the account or community; and termination.
A suspension does not delete a community’s history, and it does not rewrite a finished result. Where an enforcement action affects a competition already running, materially affected participants are told what happened to the competition, without being told more about another person’s account than they need to know.
11. Appealing a decision
You can ask for an enforcement decision to be reconsidered by writing to support addressrequired before launch. You will get a reason in writing. Where a decision concerned a dispute about a commissioner’s own action, the commissioner involved does not decide the appeal.
12. Reporting a violation
Report a violation of this policy to support addressrequired before launch. If what you are reporting is a problem with the record — a lock that did not hold, a score that does not follow the published rules — use the integrity route in support instead, because it is handled differently and with a different standard of evidence.
This policy forms part of the customer terms.